Unhappy Clinicians, Staff Morale and Your EMR


Home health care documentation was, once upon a time, pretty straightforward. But the regulations began to pile up, and wherever regulations appear, new documentation demands are sure to follow. And when information demand edges toward overload, your bottom line will feel the impact. A couple of questions to ask yourself:

  • Do your clinicians feel they’re spending more time documenting what they do than actually caring for your clients?  It seems as if the higher the paperwork load, the lower the morale. Unhappy, frustrated clinicians are not something any home health care organization can afford for long.  
  • Do your back office staffers feel the information gained at the point of care just doesn’t cover everything they must have to satisfy all the regulations? They spend all their time chasing your healthcare professionals down saying, “Did you get this information? Where is this piece of paper? Is your patient really 170 years old, or is the birth date supposed to be 1946 instead of 1846?”

Do you remember that lovely, super-high-tech spinning cube that Dr. McCoy from Star Trek used to run patient assessments? If only you had a few of those, along with the accompanying far-out music, everything would be peachy keen, right? Pass that magic cube over the patient. Then one shot with the magic steampunky hypodermic, and one chorus of “Darn it, Jim, I’m a DOCTOR, not a paperwork shuffler,” and all would be well.   

There aren’t any magic cubes yet that make terms like “ease of use,” and “usability” obsolete. Instead, those terms mean different things to different members of your staff. That’s where the right EMR software makes the difference. Thornberry Ltd’s NDoc® was recently named Best in KLAS software for homecare for the third year in a row. NDoc might not be a magic cube, but it will help you diagnose and cure your documentation issues.