Functionality and Upgrades

What Directors are saying:

“NDoc fits in well with the homecare outcomes and goals what we have. Most of our staff members pick up the system pretty quickly… Overall, I would definitely recommend it to a peer. It works really well for our agency.”

– Jan 2020

“I have compared NDoc to other EMRs, and I think that NDoc offers a lot more freedom in the documentation… Thornberry has been very supportive about the changes CMS made with the PDGM. Thornberry has been proactive and has developed tools to help us.”

– Nov 2019

“Thornberry does a really good job with upgrades. It is rare that we come across bugs related to an upgrade, and if we do, the vendor is very quick to address them. We have dreaded upgrades in previous experiences, but we don’t feel that way with Thornberry.  They do monthly upgrades, and most of the time, the upgrade process feels like nothing. That is a good thing and keeps us moving.”

– Director, Oct 2019

“NDoc encourages our clinicians to be timely with their documentation, and that keeps us compliant. The clinicians are less likely to miss items in the documentation. The product keeps us honest.”

– Oct 2019

“Thornberry has been helpful in the sense that they have provided input on what we can expect to see and what changes will look like. With NDoc, we are able to see in real time what a patient’s case mix is, what the potential reimbursement is, and how the changes will impact the reimbursement… Thornberry is very proactive. They send out memos and education materials to make sure we are as well informed as possible.”

– Oct 2019

What Managers are saying:

“I have found NDoc to be a very well-rounded product geared specifically to home health. There are a lot of similar products out there that are more generalized, but I love the home health specificity within Thornberry’s product.”

– Dec 2019

“Hospice regulations are becoming stricter in terms of patients and diagnoses, and we have to make sure that we aren’t seeing patients that we shouldn’t be. NDoc allows us to capture the most detailed information that will help us with claims audits in the long run. The system is beneficial because everything within it would help us prove our case if anyone ever took a look at our charts. Other programs seem to be a bit harder to use, but NDoc is pretty easy to navigate.”

– Dec 2019

“NDoc has everything that we need in order to satisfy all Medicare, claims, and documentation regulations. If  people take the time to play around with the product and get to know it, they will find it to be really user friendly. The vendor has a lot of different options to make the system efficient for customers’ work, and that is a good thing… I can pull reports and other types of information and quickly access things that would normally take me an hour to access… It is really user friendly and offers a lot of benefits.”

– Dec 2019

“Thornberry’s upgrades are easy. Thornberry does a webinar, and the release notes are helpful in letting us know what is coming. Thornberry always does what they say, and when they can’t do something, they say no. Thornberry is easy to work with.”

– Nov 2019

“Thornberry seems to always be up to date on everything. As soon as we know that changes are coming down, Thornberry updates the system and tells us what changes were made. We never have any problems like we did with our other vendor. NDoc has always been updated and managed well.”

– Nov 2019

What Nurses are saying:

“Overall, the system is easy to use. It is simple and straightforward. There are not any major improvements that I want to see…Overall, we are very satisfied with the system.”

– Dec 2019

“NDoc meets our needs without any problems. NDoc’s ease of use is excellent.”

– Nov 2019

What Analysts/Coordinators are saying:

“From an interoperability standpoint, it has been very helpful to be able to import CCDA documents over. That has saved our clinicians a lot of time in terms of putting in medications, and that has been a huge advantage for us. Also, we have implemented Thornberry’s eFax capability, and that has saved the staff in our front office a lot of time in terms of having to manually fax orders to physicians. Those two key features have
really helped from an automation standpoint.”

– Oct 2019

What COOs are saying:

“We have been with Thornberry for several years, and there have been a number of changes that have come down the pike, some of them major changes. And we haven’t
been disappointed.”

– Jun 2019