News & Events

Seventh Consecutive KLAS Win for Thornberry Ltd

LANCASTER, PA (Jan. 31, 2020) – Thornberry Ltd has been rated #1 by customers once again, making it seven in a row for the company’s NDoc® home health and hospice EMR.

Thornberry first set the record in 2017 with a fourth consecutive “Best in KLAS” award for the homecare segment, and it continues to leave the competition behind. Thornberry’s home health and hospice EMR received a top-ranked score of 90.4 in the 2020 Best in KLAS: Software & Services report, surpassing the average for the segment by more than nine points.

This year, NDoc won the KLAS Category Leader award for the new Home Health & Hospice (Small) market segment. While not an official competitor in the new “large” market because NDoc data is limited for that segment, Thornberry scored the highest in either category, keeping them ahead of the competition for the seventh year in a row.

“Seven years in a row! We are both humbled and thrilled to be top-ranked by KLAS again this year,” said Thornberry President and CEO Tom Peth, “and we’d like to thank our providers once again. We couldn’t be #1 year after year without their loyal partnership and support, which in turn would not be possible without the dedication and hard work of our Thornberry team.” Peth continued, “We continue to take pride in providing innovative technology and top-level service; this award lets us know we’re doing a lot of things right and how to continue our commitment to the growth and success of our customers.”

KLAS winners are determined through extensive surveys and interviews with healthcare providers on the efficiency and quality of health IT products. KLAS Research methodology evaluates and ranks vendors in six key categories: Culture, Product, Relationship, Operations, Loyalty, and Value. Once again, Thornberry received A ratings in more categories than any other vendor. “I can’t say enough about the service and response that we get from Thornberry,” commented one Director in October 2019. “Thornberry’s responsiveness really sets them apart… NDoc seems to be light-years ahead of other products. Thornberry’s service is second to none.” Clinical users agree. In December 2019 a Nurse user commented: “The support is unbeatable; it is above and beyond anything I have ever seen.”

The Best in KLAS and Category Leader designations are a recognition of outstanding efforts to help healthcare organizations in their quest to deliver quality patient care. Category Leader awards are offered in new segments with a focused impact across many health systems. “Providers and payers demand better performance, usability, and interoperability from their vendor partners every year,” says KLAS President Adam Gale. A KLAS award sets the standard of excellence in a market segment, Gale adds: “It serves as a signal to providers that they should expect only the best from the winning vendors.”

Thornberry will be recognized for its record-breaking win at the annual Best in KLAS awards reception at HIMSS on March 9 in Orlando, FL.

About Thornberry

In the 27 years since its founding, Thornberry has become an innovative and respected leader in both certification and interoperability, providing a complete suite of innovative tools for homecare and hospice through its NDoc® software solution. Top-ranked by KLAS for the seventh year in a row, NDoc is a CCHIT Certified Long Term and Post-Acute Care (LTPAC) EMR additionally certified for Home Health. Learn more about the powerful, flexible, and comprehensive NDoc solution at ndocsoftware.com.

About KLAS

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit KLASresearch.com.